Support

We value communication with our community, players, users, and partners. To make sure your request reaches the right team as quickly as possible, please use the appropriate support channel listed below. Each area has its own contact address and handling process depending on the urgency and subject of your matter. By choosing the correct contact, you help us provide faster and more focused assistance.

By directing your request through the appropriate channel above, you help us ensure that your issue is handled by the team best equipped to respond quickly and effectively. We are committed to supporting our community and partners with clarity, transparency, and professionalism.

• For official Suitefish CMS support, product information, detailed documentation, and access to the official store, please visit our website at https://suitefish.com. There you will find guides for getting started, administrator resources, extension modules, and helpful materials to expand and customize your Suitefish CMS instance.

• If your request is related to music publishing, distribution, or label-specific questions, our dedicated support team will be happy to assist. For urgent concerns, please email us at label@bugfish.eu. This channel is monitored regularly to ensure timely responses for music professionals and partners.

• For all matters related to game development, releases, or urgent technical needs regarding our titles, our studio support will assist you. Any critical requests regarding updates, development questions, or partnership inquiries should be sent to studio@bugfish.eu. We strive to provide developers and players equally with the support they need to enjoy and grow our projects.

• For general inquiries concerning our software products, bug reporting, technical questions, or feature requests, please use our official GitHub Issues page. This allows us to track issues efficiently, provide transparent responses, and manage solutions for everyone.
• If you have discovered a security vulnerability or encountered an issue requiring immediate and confidential attention, please notify our security team directly by emailing security@bugfish.eu. Responsible disclosure is highly appreciated, and we will prioritize any reports of this nature.

• For questions related to licensing terms, intellectual property, or any legal matters, please reach out to our headquarters team. In case of urgent or legally binding inquiries, you can contact us directly via headquarter@bugfish.eu. This address is reserved for legal representatives, contract partners, or immediate licensing clarifications.